Customer Service Representative

Location: Carol Stream, IL

Department: Sales/Marketing

Type: Full Time

Min. Experience: Mid Level

In 1959, Edward Miller recognized the need for a high quality, reliable manufacturing partner.  He took a one-person operation and launched Prince Industries into a globally recognized premier designer, engineer, and manufacturer of precision machined and sheet metal fabricated components and hydraulics.  At Prince Industries, we embrace the challenge of today’s rapidly changing global manufacturing marketplace and are prepared to meet the most demanding applications from our customer, including small/mid-size runs, JIT components, and high volume production.

MISSION

The Customer Service Representative will serve as the primary point of contact for daily business with a select group of customers. Focus will be on order processing and contract review to contribute to exceeding on-time delivery and customer satisfaction goals.

Be the primary point of contact for select customers with regards to order processing and entry, contract review, parts availability, return of defective goods (RMA), expediting, open order reports, etc.
Perform regular data entry and maintenance regarding orders.
Serve as an advocate for the customer while participating in internal order status reviews.
Identify process issues and participate in the development and implementation of process improvements.
Own and resolve customer account issues to complete resolution.
Provide timely and accurate answers to contribute to on-time delivery to customers.
Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction and prioritizing customer orders when necessary for production.
Present a positive impression of the company through timely professional responses and a positive, cheerful “can-do” tone in all communications to customers and fellow employees.
Works closely with production planner, engineering, purchasing, quality, production and shipping departments.
Initiates quote requests, updated quotes and PCNs for new revisions, and APQP forms for new part numbers.

COMPETENCIES

Experienced computer user – MS Office suite, Outlook and ERP systems (SAP, Epicor, etc.)
Excellent interpersonal verbal and written communication skills
Able to juggle multiple customers/tasks at one time
Able to work with and through other functional areas to serve the customer
Detailed, accurate and able to set priorities among competing demands
Proactive self-starter, dependable and efficient
Focused, responsive to deadlines
Adaptable to a changing and growing business; comfortable with a bit of “organized chaos”
Ability to read, analyze and interpret general reports
Effective troubleshooting or problem resolution skills

Pre-employment:  background check and drug screen required.

Excellent benefits:  Medical (BC/BS with HSA, prescription and Davis Vision), dental, life insurance, AD & D, short-term disability, long-term disability, FSA, Tuition reimbursement, 401(k). 

We are a clean shop (heated and air conditioned, ISO Certified)

 

Hiring range is:  $30,000 - $37,500

 

Please indicate your salary requirements.  Thank you

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